Lediga jobb WLA Europe AB i Lidköping

Se alla lediga jobb från WLA Europe AB i Lidköping. Genom att välja ett specifikt yrke kan du även välja att se alla lediga jobb i Lidköping som finns inom det yrket.

Are you our next Account Manager?

Ansök

At White Label Agency, we treat our clients like our best friends, and we call them our partners. We stay in touch, we help them when they are in need, we look out for them and we recommend our best ideas to them so they can get better. Or rather, you do.

As account manager, you will work with marketing agencies mostly in the US, but sometimes also in the United Kingdom, The Netherlands, Sweden, or even China. Yep -- you will handle a lot of international connections. They, our partners, design websites for their clients. But instead of having their own developers, they send you the design files and requirements. Your job is to be both their personal contact person, and their project manager in our office. That way, you help them make sure their projects get prepared, built, delivered, and paid - super-smoothly.

That's why we need you to:
Native or close to Native English.
Extrovert, good at connecting with staff and customers.
Good negotiation skills.
Good phone skills.
Good project management skills.
Write excellent emails.
Be great at reading and understanding requirements.
Have attention to detail.
Love to be the link between our development team and our partners.
Know a thing or two about technical stuff, like computers, websites, maybe coding and design too? Not all of it, but the more the better.

Tasks:
Have phone meetings with customers on the phone.
Sending emails regarding projects, quotes, etc.
Communicating with the internal team regarding deadlines, feedback, and conversations had with the customers.
Build long-term relationships with customers.
Reactivating old customers, by email and phone.

Relevant experience:
Customer service
Computers in general

Software we use:
Hubspot
WordPress
Gmail
Google Suite
Slack
Adobe Photoshop and XD

You'll have around 10-30 partners that you actively communicate with in a typical week. They will either have one/several dedicated developers that work from our Ukrainian offices directly with the partner, or they will be doing projects on an ongoing basis. Communication will daily be over Slack (like Skype for teams) and email and then you will have weekly, bi-weekly, or monthly calls with the partner to go through the pipeline, feedback, and general status of the relationship. Our customers are usually smaller digital agencies that are friendly and easygoing. You will also communicate with our developers and QA team to follow up on statuses of projects, or help a developer with communicating with the partner.

Evening work will be required Mondays and Tuesdays.

We are an English-speaking company, so we have no requirement on speaking Swedish. We hire continuously. English Native speakers are encouraged to apply. Visa mindre

Ansök

Website Migration Specialist

Ansök

WLA business language is English, and we do not require any Swedish language skills. For this position we will hire on a continuous basis for a full-time position in our Lidköping office. We do NOT offer remote work.

Overview:
White Label Agency provides white label WordPress development services to digital agencies, mainly located in the US. Our team has produced 5,000+ WordPress builds to date and has grown from a team of 1 developer in 2013 to our current size of 150+ WordPress Professionals. In the Lidköping office, we are 10 team members.

WLA prides itself on providing flexible capacity to meet the demands of the agencies we choose to partner with. That demand has been steadily increasing and expanded into other services besides website development, including ongoing WordPress website maintenance services.

Due to the volume of websites we work with, and the variety of technology platforms our partners use, we are looking to fill a specialist role that can complement the team with their technical expertise and experience of all things WordPress hosting.

Job Description:
White Label Agency is looking for a reliable and experienced Website Migration Specialist with deep roots and interest in web technologies.

This role will primarily be responsible for communicating with Partner stakeholders of different backgrounds in order to migrate WordPress websites across servers. Using industry best practices, and having keen attention to detail, this role will ensure the client has a seamless experience whenever White Label Agency is tasked with moving a WordPress website for them.

Specific tasks will include:
Reviewing WordPress websites to gauge performance requirements and server fit
Migrating websites from Partner servers over to WLA servers provided by WP Engine managed WordPress hosting
Collaborating and communicating with Partners to schedule DNS changes
Updating WordPress settings and database entries post DNS propagation
Troubleshooting DNS issues
Troubleshooting and compatibility issues with themes, plugins, etc on our hosting environment

As this is a new position, we expect responsibilities will evolve over time. In the future, this role could also work directly in the following areas:
Process development and automation for systems used in our WordPress Maintenance department
Potentially take ownership of all server related processes related to WP Engine hosting servers
Serve as a technical resource for discovery and onboarding calls of prospective partners

Responsibilities:
Management of the migration stage in the maintenance onboarding process:
Migrating websites from one platform or hosting provider to another
Ensuring that all content, images, and functionality are preserved during the migration process
Updating DNS records or assisting Partners with updating DNS records
Troubleshooting any issues that arise
Direct communication with appropriate stakeholders involved in the migrations for planning and execution:
Internal WLA team
External Partners
Overall server monitoring to identify resource-intensive websites and recommend potential solutions.
Troubleshooting compatibility issues when migrating over older themes that may require PHP updates, plugin replacements, etc.

Relevant experience and abilities:
Strong communication skills to work with clients and internal team members. This includes the ability to explain technical issues in simple terms and provide regular updates on project status.
Hands-on experience in migrating websites from one platform or CMS to another. This could involve exporting and importing data, configuring databases, and troubleshooting issues that arise during the migration process.
Proficient in English - written and spoken
Ability to identify issues, troubleshoot problems, and propose solutions in a timely and effective manner.
Must be organized and demonstrate strong attention to detail.

Technical requirements:
Proficiency in WordPress CMS, plugins, and themes
Understanding of DNS records.
Deep understanding/experience with web hosting, server management, and cloud infrastructure.
Knowledge of web technologies such as HTML, CSS, JavaScript, and PHP.
Experience working with My databases.
Past experience using website migration tools. Visa mindre

Ansök